FAQ

Need to know information

What are Polkadots opening/closing times?

Breakfast Club 7:40am - 8:40am
After School Club 3:15pm - 6:00pm

Do you provide food for the children?

Breakfast club - We provide a healthy breakfast such as; toast, cereals and fruits.
After School Club - We provide a light snack such as fruit or rice cakes (this is not to replace the children's evening meal)

When do you announce holiday club dates?

We announce holiday club dates with at least a terms notice

Do you charge by the hour?

No, we charge a sessional rate for all our clubs. However holiday clubs we offer 2 different sessions; full and half day.

Do you cater for children with food allergies?

Yes, we cater for all food allergies.

What is your food hygiene rating?

We were giving a 5* - very good food hygiene rating by the Food Standards Agency

Do you accept childcare vouchers?

Yes we do, as well as government schemes.

Email response time

We are a very small team and don’t have a dedicated admin team on hand so we will get back to you as soon as we can, for day to day queries from current users we aim to get back to you on the day. For all other enquiries please allow 48 hours for a response.